lebaksiu Privacy Policy

This page describes what we collect when you use lebaksiu and how we keep that data protected. We take your privacy seriously and are transparent about our practices. When you open an account, deposit funds, or play games on lebaksiu, we collect certain information — and we explain exactly what that information is and how we use it.

Our privacy policy covers personal data collection, how we use your information, third-party processors, your rights, and how to contact us with questions. We encourage you to read this policy carefully. If you have questions about how we handle your data, our support team can help clarify.

We operate lebaksiu across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our data practices comply with applicable local regulations and international standards for data protection.

What Data We Collect on lebaksiu

We collect personal information during account registration and KYC verification. During registration, we collect your email address, phone number, and basic personal details such as your name and date of birth. We use this information to create your account and verify your identity.

During KYC verification, we collect a copy of your valid ID and proof of address. We use this information to confirm your identity, prevent fraud, and comply with local regulations. We store these documents securely and do not share them with third parties except where required by law.

When you use lebaksiu, we also collect transaction data — deposits, withdrawals, game activity, and account balance. We collect this information to manage your account, process payments, and provide customer support. We also collect technical information such as your IP address, browser type, and device information. We use this information to improve our platform, detect fraud, and ensure security.

How We Use Your Data on lebaksiu

We use your personal information to manage your account, process deposits and withdrawals, and provide customer support. We use your identity documents to verify your identity and prevent fraud. We use your transaction data to calculate your loyalty rewards, track your tier progression, and process your weekly cashback.

We use your technical information to improve our platform, detect fraud, and ensure security. We may also use your information to comply with legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements. We do not use your information for marketing purposes unless you have explicitly opted in.

Third-Party Processors and Data Sharing

We use third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your payment information is processed by the payment provider. We do not store your payment credentials — the payment provider handles this securely.

We may share your information with third-party service providers who assist us in operating lebaksiu, such as hosting providers, analytics services, and customer support platforms. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We do not sell your personal information to third parties. We may share your information with law enforcement or regulatory authorities if required by law. Our servers may be located outside your jurisdiction, which means your data may be transferred internationally. By using lebaksiu, you consent to this international data transfer.

Payment Processors

Third-party providers handle deposits and withdrawals; we do not store payment credentials.

Service Providers

We use third-party services for hosting, analytics, and support; they are contractually bound to protect your data.

Legal Compliance

We may share information with law enforcement or regulators if required by law.

International Transfer

Our servers may be located outside your jurisdiction; data may be transferred internationally.

Your Rights and Our lebaksiu Data Practices

Your Rights Regarding Your Data

You have the right to access your personal information. You can view your account details, transaction history, and personal data through your lebaksiu account dashboard. If you need additional information, contact our support team.

You have the right to request correction of inaccurate information. If your personal data is incorrect, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain certain information for compliance purposes even after account closure.

You have the right to object to certain uses of your data. If you do not wish to receive communications from us, you can opt out through your account settings. You have the right to data portability — we can provide your data in a portable format if requested.

Cookies and Tracking Technologies

We use cookies to enhance your experience on lebaksiu. Cookies are small files stored on your device that help us remember your preferences and track your activity. We use cookies to keep you logged in, remember your settings, and analyze how you use our platform.

We also use analytics services to understand how members interact with lebaksiu. These services may place cookies on your device to track your activity. You can control cookies through your browser settings. If you disable cookies, some features of lebaksiu may not work properly.

Data Security and Retention

We implement standard security practices to protect your data. Your personal information is encrypted and stored securely. We use firewalls, secure servers, and access controls to prevent unauthorized access. However, no online system is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active. After account closure, we retain certain information for compliance purposes, such as AML and KYC requirements. We may retain transaction records for up to seven years to comply with financial regulations. We delete information that is no longer necessary for our business purposes, subject to legal requirements.

Changes to This Privacy Policy

We may update this privacy policy at any time. Changes take effect when posted on our website. Your continued use of lebaksiu after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any changes.

Contact Us About Your Data

If you have questions about this privacy policy or how we handle your data, contact our support team. We provide English-language support for members across all our service areas. Our support team can assist with data access requests, correction requests, deletion requests, and general privacy inquiries.

If you have a privacy complaint or concern, contact our support team and we will investigate. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

Jurisdiction and Applicable Law

This privacy policy is governed by the laws of the jurisdiction in which lebaksiu operates. Our data practices comply with applicable local regulations and international standards. If you have questions about how our practices comply with your local law, contact our support team.

By using lebaksiu, you acknowledge that you have read, understood, and agree to our privacy practices as described in this policy. If you do not agree with any part of this policy, do not use lebaksiu.